Refund & Return Policy

Research Use Only (RUO)

All products sold by BK Research Labs are supplied strictly for laboratory and in-vitro research purposes. Products are not for human or veterinary use, and are not intended to diagnose, treat, cure, or prevent any condition. By placing an order, you confirm that you are a qualified laboratory, research institution, or scientific professional purchasing for legitimate research purposes.

All Sales Are Final

Due to the specialized nature of research compounds, and because we cannot verify storage or handling conditions once a product leaves our facility, all sales are final. We do not accept returns or exchanges for non-defective products. This policy protects product integrity and chain-of-custody standards for all customers.

Eligibility for Refund or Replacement

Refunds or replacements will only be considered for:

  • Products damaged in transit (documented upon delivery)
  • Incorrect items shipped due to our fulfillment error

To request review, contact us within 48 hours of delivery at (BKreasearchlabs@gmail.com) with:

  • Order number
  • Clear photos of the shipping box, packaging, and product
  • A brief description of the issue

Requests submitted after 48 hours will not be eligible for review.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at (BKreasearchlabs@gmail.com).

Non-Refundable Situations

Refunds will not be issued for:

  • Improper storage, handling, or use after delivery
  • Customer ordering errors
  • Changes in research scope or protocols
  • Opened, used, or altered products
  • Delays caused by the carrier once a package has been transferred for shipment
  • Dissatisfaction with research outcomes or interpretation of results; we make no claims regarding product performance

Verified Claims

Confirmed damaged or incorrect orders will be replaced at no cost, or refunded, at our discretion.

Order Cancellations

Orders can only be cancelled before they enter processing. Once an order has been processed or a tracking number generated, it can no longer be cancelled or refunded.

Lost or Stolen Packages

If a carrier marks a package “delivered” but it cannot be located, please contact the carrier directly. If a package is confirmed lost in transit (never marked delivered), contact us and we will investigate with the carrier.

Chargebacks & Payment Disputes

Please contact us before filing a chargeback or payment dispute; most issues can be resolved directly and faster this way. Unauthorized chargebacks filed without first contacting support may result in account suspension and will be contested with full order records, including delivery confirmation and the RUO acknowledgment made at checkout. Confirmed fraudulent transactions are refunded in full.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (BKreasearchlabs@gmail.com) and send your item to:

BK Research Labs

7650 S. McClintock STE 103-411

Tempe,  AZ 85284

Shipping returns

To return your product, you should mail your product to:

BK Research Labs

7650 S. McClintock STE 103-411  

Tempe,  AZ 85284

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

For return, refund, or order issues, contact us at (BKreasearchlabs@gmail.com) for questions related to refunds and returns.

 

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